Privacy and Security
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Our Privacy Policy
Santanda Aid Credit Union recognizes, respects, and protects the personal privacy rights of all our customers and works diligently to safeguard your privacy. We take data security very seriously and use a combination of safeguards to protect customer information—such as employee training, employee accountability, strict privacy policies, rigorous security standards, encryption, and fraud monitoring and detection software. Our Privacy Notices explain what personal information we collect, why we collect it, how we protect it, and how and why in certain cases we may share it with select other parties.
Fraud
While we invest in technology and processes to ensure we provide a secure environment for all of your financial transactions, data transmissions, and communications; we believe protecting your identity and personal information is a team effort. To shield yourself and computer from fraudsters who may try to obtain your personal information electronically, we have compiled helpful information on the steps we recommend you take to protect yourself. Reporting Fraud Contact us immediately if you think your Santanda Aid Credit Union account has been put in jeopardy. The sooner we know what has happened, the sooner we can begin helping you. Please call your Business Relationship Banker or contact a Relationship Banker at one of our branches at . If you have disclosed sensitive information to a fraudster, you should also contact one of the three major credit bureaus and discuss whether you need to place a fraud alert on your file, which will help prevent thieves from opening a new account in your name.
Security
Online, by phone or in-person, Santanda Aid Credit Union provides comprehensive, multi-layered, security strategies that address risks and vulnerabilities at each access point to keep your data safe. With ever-increasing concerns of online safety and cybersecurity, know that Santanda Aid Credit Union has implemented many levels of security to safeguard your online information. Click here to learn more about how we protect you.
